Shipping Policy

Last Updated: May 01, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, subject to stock availability, we shall ship your products at the earliest. Please see below for more information on our shipping policy.

By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

SECTION 1 – GENERAL STOCK AVAILABILITY

  1. All orders are subject to stock availability.
  2. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase.
  3. In this instance, we will fulfill the available products to you and contact you regarding whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

SECTION 2 – SHIPPING COST

  1. Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order.
  2. Payment for shipping will be collected along with the purchase.
  3. The calculated price at checkout will be the final price for the shipping cost to the customer.

SECTION 3 – DELIVERY TERMS

3.1 Transit Timelines

  1. Domestic Shipments: In general, domestic shipments are in transit for 4 to 10 days.
  2. International Shipments: Generally, orders shipped internationally are in transit for 7 to 20 days. This varies greatly depending on the courier selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.2 Operations & Address Changes

  1. Factory Operations: Our facility operates from Monday to Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays are kept to a strict minimum.
  2. Change Of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please send requests immediately via email to support@rinstruments.com.
  3. Items Out Of Stock: If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
  4. Delivery Time Exceeded: If delivery time has exceeded the forecasted timeframe, please contact us at support@rinstruments.com so that we can conduct an immediate investigation.

SECTION 4 – TRACKING & TRANSIT ISSUES

  1. Tracking Notifications: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  2. Parcels Damaged In Transit: If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with us at support@rinstruments.com. If the parcel has been delivered without you being present, please contact customer service for next steps.
  3. Duties & Taxes: GST has already been applied to the price of the goods as displayed on the website’s checkout.
  4. Insurance: Parcels are insured for loss and damage up to the value as stated by the courier provider.
  5. Process for Damaged Parcels: We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
  6. Process for Lost Parcels: We will process a refund or replacement as soon as the courier has conducted their investigation and officially deemed the parcel lost.

SECTION 5 – QUESTIONS & CONTACT INFORMATION

If you have any questions concerning our shipping or delivery practices, please contact us at:

📍 Address: 1/B, KETAN APT, DHOBI ALI, TEMBHI NAKA, THANE WEST - 400601, INDIA

📞 Phone: +91-022-47804040

📧 Email: support@rinstruments.com