Return and Refund Policy

Last Updated: May 01, 2026

Thank you for shopping with Rinstruments. We value our customers and strive to ensure complete satisfaction with every purchase. However, if you are not entirely satisfied with your order, please review our Refund & Return Policy below.

1. RETURNS

  1. All return requests must be initiated within seven (7) days from the date of delivery.
  2. To qualify for a return, the product must fulfill the following criteria:Be entirely unused and in its original pristine condition.Be returned with all original packaging, accessories, manuals, labels, and documentation.Be accompanied by the original invoice or valid proof of purchase.
  3. Returns will not be accepted under the following circumstances:Products that have been used, installed, altered, or damaged after delivery.Products returned after the seven (7) day post-delivery window has expired.Customized, made-to-order, or special-order products.Electrical or electronic products that have been installed, commissioned, or used.Clearance, promotional, discounted, or explicitly non-returnable items.

2. RETURN PROCESS

  1. To initiate a return, please email the following specific details to our customer support team:Order IDProduct Name / Product CodeQuantity to ReturnExplicit Reason for ReturnA copy of the original InvoiceContact Email: support@rinstruments.com
  2. Upon review of your request, our team will issue a Return Authorization Number (RAN) along with instructions for returning the product.
  3. After receiving the RAN, securely pack the product in its original packaging and ship it to the address provided by our support team.
  4. Important Notice: Products returned without prior approval and a valid Return Authorization Number (RAN) may be rejected.

3. RETURN SHIPPING

  1. Customers are responsible for paying all return shipping charges unless the return is due to a verified manufacturing defect, damaged product, or shipping error on our part.
  2. We strongly recommend using a reliable and trackable courier service. Rinstruments shall not be held responsible for products lost or damaged during return transit.

4. REFUNDS

  1. After receiving and inspecting the returned item, we will notify you regarding the approval or rejection status of your refund.
  2. If approved, refunds will be processed within 7–10 business days and automatically credited to the original payment method used for the purchase.
  3. Please take note of the following operational constraints:Original shipping and handling charges are completely non-refundable.Refund processing times may vary depending on your specific bank or payment gateway provider.If a product is found to be opened, used, damaged, incomplete, or missing its original packaging, Rinstruments reserves the right to reject the refund request entirely or deduct applicable restocking fees from the final refund amount.

5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

  1. If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.
  2. To facilitate quick verification, please provide:Order IDClear photographs and/or videos showing the identified issue.A detailed description of the damage, defect, or discrepancy.
  3. Upon successful verification, Rinstruments will arrange for a replacement, repair, exchange, or refund, as applicable.

6. EXCHANGES

  1. Exchanges are accepted strictly on a case-by-case basis under the following conditions:Verified manufacturing defects.Incorrect products supplied by Rinstruments.
  2. Exchange processing and delivery timelines may vary depending on active product availability.

7. ORDER CANCELLATION

  1. Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped.
  2. Once an order has been dispatched from our facility, it cannot be cancelled and must be handled via the standard return process outlined in Section 2.

8. NON-REFUNDABLE ITEMS

  1. The following specific items are completely ineligible for return, exchange, or refund:Customized or personalized products.Special-order items.Installed or used instruments.Electrical or electronic products after installation or usage.Clearance, promotional, discounted, or non-returnable products.

9. IMPORTANT NOTE

  1. Returned products must be received in the exact same condition as delivered. Products found to be opened, used, damaged, missing components, or not returned in their original packaging may be rejected for return or may qualify only for a partial refund at Rinstruments' sole discretion.

10. QUESTIONS & CONTACT INFORMATION

If you have any questions regarding this Refund & Return Policy, please contact us:

RINSTRUMENTS

📍 Address: 1/B, KETAN APT, DHOBI ALI, TEMBHI NAKA, THANE WEST - 400601, INDIA

📧 Email: support@rinstruments.com

🌐 Website: https://rinstruments.com

Our customer support team will be happy to assist you.